When are you open?
Our boutique hours :
• Saturday – Thursday ( 11:00am – 9:00pm )
• Friday ( 11:00am – 4:00pm )
How much is the delivery charge?
* Delivery charge 3KD for kuwait.
* We ship worldwide with a fixed charge for shipping 8KD
Do you deliver to my area?
* We deliver to anywhere in Kuwait.
* We ship worldwide
How can I re-order products I previously ordered?
* Simple! Login with your email and passwords then click proceed to your account page. You will see a list of all your previous orders – simply click re-order on the order you want. If you wish to edit the order, simply proceed to the cart page.
When will you deliver my order?
* it takes between 1 – 2 days to deliver your order in Kuwait depending on the time of day, the traffic level we are facing and your location.
* For international orders : All orders are processed within 2-5 business days. Orders are not shipped or delivered on weekends or Holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days.
* We are using DHL as our shipping agent.
Is Shopping on oneavenues.com Secure?
* When you order anything from us your order is made over a secure connection via an SSL (Secure Socket Layer). This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet. Encryption is used on all pages within the buying process, making shopping on oneavenues.com as safe as possible.
Is my Credit Card/Knet information safe?
* In compliance with the highest industry standards, we do not take nor save any of your credit card or Knet information on our servers. When you make a payment through Knet, you will be directed through a secure connection to the Knet page. Knet will then process the payment and will only send us back a confirmation of the payment. This way, your data will never leave the Knet page.
* When you make a payment with your Visa or Mastercard, you will be directed through a secure connection to Commercial Bank. Commercial Bank will then process the payment and will only send us back a confirmation of the payment. This way, we never store your card number.
What if my order is missing a product or product is Not matching?
* We are sorry for this inconvenience. Please call our customer service line +965 9672 9891 and we will do the everything we can to make up for our mistake.
How can I pay for my order?
You can pay online using:
• Knet
• Visa
• Mastercard
